Guess what, maybe like all others have said, we cannot be too relaxed with contractors/ID. Our renovations surfaced some issues and Kok are suggesting to us how to resolve them.
A Series of Unfortunate Events.
Kitchen
1.) After we chosed the settled the purple laminates, Perlyn called 2 weeks later to say no more stocks. Need to wait till end of Oct. Sun Hup say they were played out by the vendor for stock availability. Really bad move as the purple is the highlight and we had really specified for it. In addition, Perlyn had checked and told us there are stocks when we confirmed it.
Solution: Kok will pay for air freight for the laminates to come in after upsetting us. Not the best way to do business but still it's a solution. Thumbsup for being responsible.
2.) With the laminates incident still super fresh (less than 2 days) we were given a new kitchen 3D drawing.
The original 3D drawing dimensions are grossly wrong. No one really knows what went wrong. Kok tells me the designer started the sink area before the box up pipe. Hence there's a difference of 40cm. But still, suddenly it's 1.5 door widths that's missing. => means missing length of 80 to 90cm. So a length of 5m, can have 80cm missing....
How did Sun Hup draw such nice 3D but the length of my kitchen wasn't so long? No one realized it during these 2 months. Now before carpentry is going to be up with the cabinet base done, the placement all went wrong. And suddenly a new 3D is thrusted into our faces telling us this will be the actual.
The cooker-hob will now be 20cm beside the oven. 40cm to the sink. 30cm to the overhanging dish rack.
How can accept right?
Solution: Now Kok suggests that we shift the tall cabinets and fridge to the left wall. This will then solve the issue of fire-hob too close to the wooden cabinets and the water-sink. This means we might incur more costs for more cabinets. And might delay the reno since we have to redo the kitchen base. Kok has at least been pro-active and understands our concerns.
MBR Toilet
We just realized that the MBR toilet tiles didn't match the grout lines at all. We can't accept this.
If they had started all from the same side, then due to small differences in tile sizes and shifted the lines, then we got nothing to say. But now.... Floor tiling starts from the left and Wall tiling starts from the right. Nowhere in the entire toilet can we see a single matching in the grout lines.
Solution: Kok says he'll get his tiler to overlay and try to match the grout lines. No choice unless we would consider hacking again. Not perfect but I guess we have to accept this. Be positive means double protection of waterproofing?
False Ceiling
The false ceilings are completed. However, the leveling is a problem. Sun Hup has done in with laser levelling device showing a perfect horizontal levelling to the FLOOR. It's so called, "water levelled".
BUT, my ceiling and beams are all slanted. With a levelled false ceiling.... now everything looks out of place. The kitchen they say no choice due to tiling will show significant slantness. Now, even living and dining?
Solution:
For dining room view, Kok says that he'll box up the beam to make it look straight so that both the kitchen tile area and the false ceiling looks aligned.
For Living room, the false ceiling will be redone up to follow the beam/ceiling.
A series of unfortunate events... Hopefully it'll have a good ending.
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